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Terms & Conditions

1. General

This website and all its content are owned by SARAR Australia Pty Ltd (ABN 13 617 884 947) and its related entities (SARAR), of 8 RIVETTE STREET, CRAIGIEBURN, VIC, 3064. We, us, our, and similar terms used in these terms and conditions refer to SARAR.

By using this website, users acknowledge and agree to all the terms and conditions mentioned here.

2. Orders

To offer a contract to us, the user must be above 18 years of age and should possess a valid credit or debit card issued by the bank. We hold the right to accept or reject the contract at any point in time, for any reason.

3.1 Contract

Users receive an email when they place an order with our website confirming the receipt of the order. This is not a confirmation or order acceptance email from us.

Order approval and the fulfilment of the contract takes place on the dispatch of the goods ordered unless we notify users that we do not accept the order or it has been cancelled.

3.2 Pricing

All amounts are in Australian Dollars, including GST. Delivery charges may be included during the order process. We hold the liberty to change the prices without any notice to the user.

We ensure the pricing on the website is accurate and current. In case of any genuine error in the price of the goods, we let the user know about it as soon as possible. In such situations, we give the option of reconfirming the order at the correct price or cancelling the order.

If we are unable to contact the user, we treat the order as cancelled. We process a refund of their order if the user has paid for the goods.

3.3 Availability of goods

We try to ensure that the goods ordered through our website are available for delivery. We try to contact the user if we cannot fulfil all or parts of the order.

In case we are unable to contact the user, we treat the order as cancelled. We process a refund of the order if the user has paid for the goods. At any time and without any notice, we may withdraw or suspend from the sale of any goods displayed on the website. We will not be held accountable for any loss by the user or any third party issue that results in the withdrawal or suspension of goods from sale.

3.4 Payment

Any payment for an order through the website must be cleared and processed by us before the goods are dispatched. If the payment is not processed, the order will be rejected, and the user will be notified further.

3.5 Order Cancellations

Users cannot cancel or make any changes to their order unless approved by us. However, the order can be returned following the Returns Policy. Before submitting the order, the user needs to check the order details carefully.

3.6 Promotion/Discount Codes

If the user gets a discount or promotional code, it is their responsibility to enter it in the relevant section while ordering. The promotional code or discount cannot be applied after the confirmation of the order.

3.7 Gift Cards

Gift cards can be used for 3 years from the date of issue. Gift cards are non-transferable, non-refundable and users cannot claim or redeem them for cash. The purchases made with gift cards cannot be changed; however, another gift card is issued if the total amount is not redeemed. The unused balance cannot be refunded or credited after the card's expiration. Gift cards cannot be replaced or recovered if stolen or lost.

4. Intellectual Property

The content on this website includes names, logos, images, artwork and trademarks that are owned by SARAR with the permission of the relevant owner. Users are not allowed to use any trademarks or logos from this website. Users are not allowed to publish, edit, send, distribute or reproduce any content from this website without SARAR’s consent.

5. Accessibility

We do not guarantee that the user’s access to this website will be uninterrupted. Also, we do not assure you that this website is free from viruses or worms. We have the right to suspend or withdraw or amend the access of any user to this website whenever we want for whatever reason.

6. Website Content

Proper precautions and measures have been taken to ensure the content on this website is accurate. However, we do not assert the correctness, reliability and precision of the content on this website. We have the right to make necessary corrections at any time without notice.

7. Disclaimer of Liability

With the permission of law (including Australian Consumer Law), SARAR, its directors, officers, employees, consultants, agents, and affiliates disclaim the responsibility for any loss or damage, including the limitation to any direct, indirect, considerable, special or accidental damages or damages for the loss of use, data, or profit or damage to goodwill or reputation for the cost of procurement of alternative good and services that start out of or associated to the use or inability to use or failure of the website.

8. Misuse

Users must not cause or try to cause any damage or interruptions to the normal performance of functioning of the website or any other material of the website.

9. Indemnity:

Users must indemnify SARAR, its directors, officers, employees, consultants, agents, and affiliates from all actions, damages, demands and expenses for which SARAR may become liable because of the user’s utilisation of the website or any breach of the terms and conditions.

10. Links to Third Party Websites:

The website contains links to third party websites. SARAR is not liable for the content available on any third party website and is not responsible for the representation or accuracy of the content on the website.

11. Variation

SARAR may review, update, edit or delete any terms and conditions and content on the website without any notice.

12. Entire Agreement

The terms and conditions contained here understanding of the parties and all preceding agreements between the user and SARAR.

13. Governing Law and Jurisdiction

The terms and conditions are governed by the law in force in Australia. In any case, if there is a dispute or claim associated with the mentioned terms and conditions, then the dispute or claim shall be subject to the jurisdiction of the court of Victoria, Australia.

14. Contact Us

For any concerns, issues, queries or complaints related to our website or products or terms and conditions, please contact us via: Telephone: +61 4021 68944 Post: Customer Service SARAR AUSTRALIA Pty Ltd 8 RIVETTE STREET, CRAIGIEBURN, VIC, 3064